One of the questions was "Tell me about a problem you encountered at work, and how you resolved it." That's a lot of information to convey in two minutes or less! If somebody has a job opening but they don't have time to talk with you live, they don't deserve your talents.
I would quit being an HR person before I would ask a job candidate to answer context-free, scripted questions into a machine.
You: Let's see I used Power Point for the first time when I was an intern at the community college, back in 2012.
I created the Power Point presentation for our new-student orientation.
The key to answering any "Tell me about a time when" question is to be specific. Story-telling is your best friend on a job interview, whether you've been asked a story-type question or not.
The worst answer to the question "What's a big problem you surmounted at work? I encourage you to turn as many interview questions as possible into story-telling opportunities, like this: Interviewer: How long have you been using Power Point?
They take out the human element not bundles of skills, certifications and generic answers to brainless interview questions.
We work with living, breathing people and any sane interviewing process embraces and exalts that fact.
It feels intimidating to answer questions into an automated system but that's what I did.
The whole automated interview is only supposed to take ten minutes. Thanks, Dear Simon, We have reached a sad point in our history when we think it's acceptable to subject job-seeking professionals to an automated telephone screening interview.