For example, you might have procedures for receiving and submitting invoices, or for establishing relationships with new clients.
Formal processes are particularly important when there are safety-related, legal or financial reasons for following particular steps.
Processes that don't work can lead to numerous problems.
For example: Note: In this article, we focus on incremental process change, aimed at improving existing processes.
You probably use dozens of business processes every day.
For example, you may go through the same steps each time you generate a report, resolve a customer complaint, contact a new client, or manufacture a new product.If you need to start again from first principles, see our article on Business Process Reengineering When you encounter some of the problems mentioned above, it may be time to review and update the relevant process.Follow these steps to do this: Once you've decided which process you want to improve, document each step using a Flowchart.It's likely that improving your business process will involve changing existing systems, teams, or processes.For example, you may need to acquire new software, hire a new team member, or organize training for colleagues.Once you and your team agree on a process, create new diagrams to document each step.You now need to secure the resources you need to implement the new process. This could include guidance from senior managers or from colleagues in other departments, such as IT or HR.Start by conducting an Impact Analysis at this stage.These tests will help you to understand the full consequences of each proposed idea, and allow you to make the right decision for everyone.Informal processes are more likely to be ones that you have created yourself, and you may not have written them down.For example, you might have your own set of steps for noting meeting actions, carrying out market research, or communicating new leads.